Privacy Policy

What we collect

We may collect personal information including your name, job title, contact details (email address and phone number), demographic information such as postcode, and your preferences and interests, when you interact with this website, for example through our contact form or reseller enquiries.

What we do with the information

We use this information to understand your needs and provide a better service, and in particular for: internal record keeping; improving our products and services; sending promotional emails about new products, special offers or other information we think you may find interesting; contacting you for market research purposes by email, phone or mail; and customising the website according to your interests.

Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we use suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online (including firewalls, SSL encryption, passwords, antivirus software and email filtering).

We do not store credit card information. This website does not process payments; purchases are made through our retailers, whose own privacy and payment policies apply.

Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve the website. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to decline cookies through your browser settings, although this may prevent you from taking full advantage of the website.

Links to other websites

This website contains links to other websites, including the retailers that stock Filaform products. Once you use these links to leave our site, we do not have any control over that other website, and it is not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

You may restrict the collection or use of your personal information for direct marketing at any time by indicating so when you submit a form, or by contacting us.

You may request details of the personal information we hold about you, and ask us to correct any information that is incorrect or incomplete. We will promptly correct it.